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The Long-Term Care Ombudsman Program supports residents of nursing homes and rest homes through advocating for residents' rights and quality care, educating consumers and providers, and resolving residents' complaints. The Program was established in 1972 by the Older Americans Act, administered by the Administration on Aging. Additional information is available through the Long-Term Care Ombudsman Resource Center.
MA information on the Ombudsman Program is available through the Executive Office of Elder Affairs (See Contact Your Ombudsman below).
Ombudsman services are available to residents of long-term care facilities, family members/friends of those residents, long-term care facility administrators or employees with concerns about a resident at their facility, any individual or citizen's group interested in the welfare of residents, and individuals and families who are considering long-term care placement.
A Long-Term Care Ombudsman:
MA Long-Term Care Ombudsman Office --- In addition to background and resources, the link includes a "Contacting LTC Ombudsman" pdf that provides contact information for Ombudsmen by city/town.
Massachusetts Executive Office of Elder Affairs
1 Ashburton Place, 5th Floor
Boston, MA 02108-1518